AI chatbot for companies: correct answers, even after hours

With an AI chatbot for companies, your customers get correct answers, even in the evening, on weekends and in other languages. Your team no longer answers the same question for the tenth time and has time for the cases that need a person. Aqtelo builds chatbots that answer from your own documents, name the source and hand difficult conversations to your team.

What you get from an AI chatbot

Customer service
Until now, customers ask by email about delivery time, returns or documents and wait until the next working day. Afterward, they get the answer immediately, with a link to the right page.
Website
Until now, a prospect leaves the page because they can't find an answer to their question. Afterward, they ask the chatbot, get an answer and, if they wish, leave their contact details. A question becomes an inquiry for your sales team.
In the team
Until now, new colleagues ask three times how a complaint is handled. Afterward, they find the answer themselves, with a pointer to the right document. Everyone sees only what they would be allowed to see anyway.

What your next website could look like

See all work →

When a person is needed

Important for your reputation: the chatbot invents nothing. It answers only from the content you approve, and says openly when it doesn't know something. Then it offers contact with your team.

A good chatbot knows when to stop. If it's about a complaint, about money, or a customer grows impatient, it hands over to your team. Your team gets the conversation so far and doesn't have to ask again from the start. What the chatbot talks about and what it doesn't, we decide together beforehand.

On the side, you learn which questions your customers really ask and where your website lacks answers.

In the intro call we set your goal together.

You learn which first step is worth it for you.

Why Aqtelo is the right partner for your chatbot

The goal is set beforehand.
Together we decide how many hours the chatbot should save your team.
Start small.
We start with the most frequent questions and expand only once the chatbot has proven itself.
Tested against attacks.
A public chatbot gets tested, including by people with bad intentions. Before launch, our Security area tries to coax confidential data or internal instructions out of it. Our article on the OWASP LLM Top 10 describes the most common weaknesses.
Data protection under GDPR.
Conversations and documents train no model and stay in the EU where possible. What is stored and for how long, we put in writing.
One fixed contact.
In German, English or Portuguese, with experienced specialists behind them.
No lock-in to a provider.
We can switch the AI model later without rebuilding the chatbot. Content and data belong to you.
In-person meetings in the EU
Are possible.

How we work together

  1. Collect questions and contentWe look at your inbox and hotline to see which questions come in, and clarify which documents the chatbot may use.
  2. Set limitsWhat it talks about, when it hands over, what it never does.
  3. Test with real questionsIncluding unclear and unfriendly ones.
  4. Test and launchSecurity tests, your team approves, the chatbot goes live.
  5. ImproveYou see which questions stayed open, and we add to the content.

In the intro call we set your goal together.

You learn which first step is worth it for you.

The next step

If the chatbot should also act, for example book appointments or change orders, an AI agent is the next step.

Reference websites

All work

Intro call

Let's find out together where your growth gets stuck

  • You talk to the team that also does the work. No sales loop.
  • You learn which first step is worth it for you.
  • If your question fits another specialist better, we'll tell you.
Renata WisniewskaManaging Director, AqteloI read every request myself and reply within one business day.office@aqtelo.com

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What can we help with?

You can select more than one

What you probably want to know

It depends on the amount of your content, the languages and the connected systems. After a first call, you get a quote for the agreed scope.

We start with the most frequent questions so the chatbot helps early. We set the schedule once it's clear which content it uses.

It trains no model and is processed in the EU where possible. We put retention period and provider in writing and add the notice to your privacy policy. This does not replace legal advice.

Hardly. Your team maintains content as before on the website or in documents. Handed-over conversations land where it already handles inquiries today.

It answers only from approved content and names the source, so every answer can be checked. If it finds nothing suitable, it says so and refers to your team.

No. It takes over the recurring questions so your team has more time for the customers who need personal help.

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